Authorized Internet Retailers
12Volt-Travel® is an Authorized Retailer for every brand we sell.
1. You can count on your equipment's warranty being honored.
Some manufacturers will only honor a request for service under warranty if the item was purchased from an Authorized Retailer. You may be asked to show proof of purchase in the form of a dated invoice from an Authorized Retailer.
2. You can be sure your equipment was intended to be sold in the US market and is not a "gray market" unit.
Gray market units may look the same as those intended to be sold in the US, but they may not meet the same performance specifications. They're not likely to be UL listed, so they may be unsafe. They may lack all or some of the accessories provided with US models. They may be difficult or even impossible to repair.
3. You benefit because many manufacturers provide Authorized Retailers with thorough, ongoing training.
Manufacturers make sure Authorized Retailers learn how to set up and use their products. And they typically inform their Authorized Retailers about any product recalls or modifications. You can count on an Authorized Retailer to pass any important information they receive on to you.
What questions should you ask any internet retailer?
1. Are they an Authorized Retailer?
If they say no, ask them why not. Is there a reason that manufacturers will not work in partnership with this dealer? Should you have confidence in this retailer if the people who make the gear do not? Will your warranty be valid? Can you be sure the gear you're receiving is safe, UL-listed, and designed for use in the U.S.?
2. If there's a problem with your purchase, who can you call for help?
Many people like to talk about customer service, but what do those words really mean? Customers of 12Volt-Travel® gain toll-free access to our Technical Advisers, 9 hours a day, six days per week. Our Customer Care team will provide the solutions our customers need.
3. What is the Return Policy?
If you're not completely satisfied with your purchase, tell us within 30 days and we'll arrange for your choice of refund or exchange. See our Satisfaction Guarantee and our Returns Policy for more information.
4. Do they have a proven track record?
12Volt-Travel® has been selling online and in person since 2007, and last year nearly 100% of our products were in stock and ready to ship the moment a customer ordered them.