Product Return Information

Returns. . .

Returns for credit or exchange must be made within 30 days from the date of purchase. All originally included parts and pieces must also be returned.

Most of our products are covered by a manufacturers warranty. A copy of the complete warranty is included with the product. The manufacturer's warranty covers repair or replacement of any defective part, subject to the conditions set forth on the warranty. Problems with products later than 30 days from your original purchase date must be dealt with through the product manufacturer or their authorized service center.

Please Note** Shipping charges are Non-Refundable.

ALL RETURNS are subject to a restocking fee of up to 20%. Returns being made for refund will pay a restocking fee, returns for store credit to be used toward future purchases most times will not pay a restocking fee, returns for exchange of a defective or incorrect item will not pay a restock fee unless misuse or mistreatment of the item is evident.

Beginning The Returns Process

You will need to be logged into your customer account. Once logged in you will navigate to the My Account page. Click the View button which corresponds to the order which contains the product or products that you wish to return. When viewing that particular order page you will notice a link to Request Return Authorization below the order details. Simply click the link and follow on-screen instructions.

Non Returnable Items. . .

Food: anything edible that may be found at

Drinks: any sports drink, energy or vitamin drink that may be found at

Bedding: blankets, throws, sheets, pillow cases, pillows (any type), bunk warmers and electric blankets.

Wires & Connectors: any wire, wire harness, wire harness connection device such as but not limited to those used to connect car and semi-truck stereos, CB radios and other electronic devices to the vehicle or other power sources.

Personalized Products: any product customized by printing on or altering from it's original manufactured state unless a mistake was made by 12Volt-Travel (or companies employed by 12Volt-Travel) during the personalization process.

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