Enjoy peace of mind with an extended warranty from CPS for your new GPS Navigation Device.
Warranty
Choose the coverage that's right for you.
This warranty covers parts and labor for the stated term. It does not include pickup of your GPS device. You will be responsible for delivery of the unit to a CPS authorized service center unless you add a "Service Upgrade"(below).
Warranty Coverage begins when the original manufacturer warranty expires where the original warranty covers only one time period (i.e. 1 year parts and labor).
If the original warranty is a 2 part warranty (i.e. 90 days parts, 1 year labor), then the extended warranty coverage begins 90 days after purchase.
Accidental Damage
The accidental damage is an add-on to the warranty plan you wish to purchase. You may purchase a 3 year warranty and a 2 year accidental damage but not a 2 year warranty and a 3 year accidental damage.
Accidental Damage Coverage begins on the date of purchase.
Service Upgrade Explained
With a service upgrade package CPS will send a carrier of their choice (usually UPS) to pick up the warranty covered unit and deliver it to a service center of CPS's choosing. Return shipping to you is also covered.
Service Upgrade may not be purchased without purchase of a Warranty plan.
Warranty + Service Upgrade
If choosing a 4 year Warranty and a 3 year Service Upgrade you would be responsible for delivery of the unit for the remaining 1 year of the Warranty.
Make sure that your Service Upgrade coverage does not exceed the coverage term of the Warranty you are purchasing.
All Other Combinations are Allowed
I purchased a Topsy Turvey tomato plant at a great price. After the purchase it was found to be back-ordered. I cancelled my order due to needing it in a shorter time-frame than the estimated backorder fill date. The cancellation was handled promptly and courteously. Later, due to a mistake, the back order was filled and was shipped to me. 12Volt could have easily just played dumb and charged my account so they could re-coup their lost money immediately. This would have prompted immediate contact from me causing heartburn and unnecessary lost time and effort. Instead they contacted me by phone immediately on notice of the mistake. They let me know that it was THEIR mistake and, if I chose, I could keep the item, but they also provided ways for the item to be shipped back to them at no cost to me. Their personal communication was outstanding on the issue which I find rare in the online shopping world where “hands off” automated ordering, billing, and shipping is the norm. This was my first and only experience with 12Volt but due to the competitive prices on items and the professionalism I experienced they now are a bookmarked site in my Internet Favorites. 12Volt-Travel.com. will be the first site I go to on my next online purchase. PATRICK K
